Accommodation Booking terms & conditions

    Bookings can be made directly between the host (Mistral Houses) and the guest or alternatively, if the guests prefers so, through Airbnb platform according to the rules and the guaranty that Airbnb offers.

    Booking directly

    Mistral Houses ("the host") guarantees the validation of the booking as soon as the guest will deposit the 40% of the booking in a bank or a Paypal account.
    The remaining amount of 60% must be paid 3 weeks before the arrival; or upon the arrival if it is agreed so by the two parts.Cancellation policy

    Cancellations up to 45 days before arrival: Full amount refund
    Cancellations up to 25 days before arrival: 70% refund
    Cancellations made in less than 25 days before arrival: No refund

    In special circumstances the host may refund the whole amount regardless the cancellation time. This is under his discrete judgment.

    Any changes of dates or the duration of the rental are possible if there is availability.

    Check in-Check out

    The official Check in-Check out times are 12:00 / 10:00, but it can be flexible depending on guest's arrival-departure time in conjunction with the accommodation's previous and next bookings.

     

    Member & certified of: